Community & support
Where to ask questions, follow announcements, file issues, or reach the team about Babylon Trustless Bitcoin Vaults (TBV) Testnet.
Channels by purpose
| Purpose | Where to go | Link |
|---|---|---|
| General questions, chat with the community, get help while using the TBV Testnet app | Discord | discord.gg/qwTzSmtP |
| Announcements, release notes, status updates | Twitter / X | @babylonlabs_io |
| Source code, issue tracker, SDK | GitHub | github.com/babylonlabs-io |
| Partnership and press inquiries | [email protected] | |
| Security Council recovery (lost self-claim inputs while VP is unresponsive) | Discord or partnership email | Reach the team via the channels above and request Security Council escalation |
Where to ask what
- Stuck mid-flow on the TBV Testnet app: Discord, in the Testnet support channel
- Found a bug in the UI or contracts (non-security): open an issue on GitHub
- Question about how something works conceptually: start with Quickstart and TBV vs alternatives, then ask in Discord
- Lost your WOTS keypair and claimer artifacts: if the Vault Provider for that vault is also unresponsive, contact the team to initiate Security Council recovery. See Withdraw & redeem for the self-claim path's input requirements
- Press, partnerships, or business inquiries: email the address above
Response time expectations
Team response times vary by time zone; expect within 24 hours on business days for non-urgent questions in Discord. For time-sensitive issues during a Testnet flow (e.g. peg-in stuck for many hours), use the dedicated Testnet support channel on Discord and the team can usually respond faster.
Safety reminders
The TBV team will not ask for a private key, seed phrase, or signed transaction in any community channel. Anyone making such a request is impersonating the team.
The team will also not initiate direct messages requesting funds, transactions, or credentials. If you receive a suspicious DM, report it in the public channel.